FAQs

We think it's important to hear what's going on with our customers. Whether it's a question, a comment, a complaint or a compliment — your feedback helps us move forward. Below you can read how to reach us.

Account

Do I need to create an account to order?

We like that very much, but it is not mandatory. You can also order your Fiesta without an account.

How do I delete my account?

Click on the person's icon in the top right corner and then choose “My Information.” At the bottom of this page, you can find the option “Delete Account”.

Where can I change my details?

Click on the person at the top right of the site and then choose “my details”. On this page, you can change your personal information. Don't forget to save your changes.

What are the benefits of having an account?

As an Amigo, you can save your favorite addresses, view your order history and have access to the exclusive Amigo Deals!

I've forgotten my password. What now?

When logging in, choose “forgot password” and you will receive an email with a recovery link so you can reset your password.

How do I create an account?

Click the icon in the top right corner and then choose “no account yet”. Fill in your details and set a password. After registering, you are logged in immediately.

Delivery

Can I also pick up my order?

That is certainly possible! You can choose delivery or pick up before ordering. You can also place your order by phone or cozy up in our store while listening to tasty Latin American tunes.

How long do I have to wait for my order?

We do our best to deliver your FIESTA within 30 minutes. Did you choose a specific time? Then we will deliver your order at the chosen time.

General

How do I reach Taco Mundo?

You can call 0900-123 8226, email [email protected] or just walk into one of our stores.

Dishes

Where can I find the allergens?

You can find an information icon for each dish. Click on it and a table with information about the dish will appear. You can also download our allergens.

Are there gluten-free options?

Currently, the gluten-free options in our menu are Large Fries, Nachos with Salsas and Nachos Texan Style. We're working hard to offer more gluten-free options in the future.

Does the cheese contain animal rennet?

No, our cheese does not contain animal rennet and is suitable for vegetarians.

Does Taco Mundo have vegan dishes?

Currently, the Taco Mundo Ice Cream in the Lime Coconut Rasp and Tequila Lime Sea Salt flavors are the only vegan dishes. We are working hard to also offer vegan-friendly variants of our dishes.

What are Amigo Deals?

These are special deals that we've put together for our loyal Amigos. If you have an account with Taco Mundo, you have exclusive access to the Amigo Deals. Don't miss out and create an account today.

Are the dishes Halal?

All our chicken dishes are Halal.

Can you also order without coriander?

Sure Amigo! Do you think it tastes like soap? No problem. Mention this when ordering with the dish and our Taqueros will make sure to prepare your FIESTA without coriander.

App

Where do I download the Taco Mundo App?

You can download the Taco Mundo App from the iOS App Store and Google Play Store.

Do I need to update the Taco Mundo App myself?

No, that's automatic.

What are the benefits of the Taco Mundo App?

Via the Taco Mundo app, you can complete your order even faster and you only have to log in once.

Does Taco Mundo have an app?

Si Amigo! You can download the Taco Mundo App from the iOS App Store and Google Play Store.

Discount

Are there any differences between Amigo Rewards and Amigo Deals?

Yes, definitely. You can always order Amigo Deals if you have an account with Taco Mundo. Amigo Rewards are special points that you earn per order. You can then use these points for special discounts, free dishes, merchandise and other great promotions.

The discount code does not work. What now?

Check tacomundo.com/promotional terms and conditions to see if the discount is still valid. In addition, discount codes are not valid in combination with other promotions, Mundo Menus or Amigo Deals.

How do I use discount codes?

Do you have a Taco Mundo discount code? Then you are lucky. You can enter this code in your shopping cart when ordering.

Is my discount also valid on Mundo Menus?

The Mundo Menus are already extremely affordable, which is why other discounts or promotions are not valid in combination with Mundo Menus. By the way, this also applies to the Amigo Deals.

Where can I find the promotional terms and conditions?

You can find them at tacomundo.com/promotional terms.

Ordering & Payment

I did not receive a confirmation email. What now?

Check your spam or junk mail box. Didn't the mail get there? Then contact your Taco Mundo store by phone at 0900 — 123 8226 (toll-free).

How high are the delivery costs?

The delivery costs are €2.50.

Will there be a transaction fee?

No. If you order via Tacomundo.com or via our app, there are no transaction costs.

My online payment failed

Check if the amount has been deducted. Is this the case? Please contact us at 0900 — 123 8226 (toll-free). Has nothing been deducted? Please try again or contact the store.

How do I pay for my order?

This can be done in various ways: iDeal, Credit Card, Cash.

Can I change/cancel my order?

Contact your Taco Mundo store at 0900 — 123 8226 (toll-free) to change or cancel your order.

Can I order even if there is no store nearby?

You are always welcome to place your order in our store. Check the nearest store at Tacomundo.com and contact us at 0900 — 123 8226 (toll-free).